Frequently Asked Questions
General
Do you offer sample packs?
Unfortunately, we cannot do samples at this time but we are looking into doing some sample packs since they haven’t invented smellograms for the internet yet.
Are any Skye Candles products tested on animals?
No we would never use or have products that are tested on any animal, we love them all too much!
Do you only use essential oils?
Although we started off making candles only using only essential oils we found that after a while we couldn't quite get the fragrances range our customers wanted using only these oils. We did a whole lot of research into fragrance oils before we even considered using any as we didn't want to compromise our candles quality but we were pleasantly surprised to find only good things. The company we use for our fragrance oils make them using the same chemical compounds that the plants they are re-creating have, giving them the exact same fantastic smell but with a better more concentrated fragrance. To this day we still try and balance using essential oils in our products where-ever possible to give those aromatherapy benefits but we don't claim to use them exclusively.
Product Care
How long do the reed diffusers last for?
We say that our reed diffusers last approximately 10 weeks but in all honesty they can last a lot longer or sometime a bit less. This is because it varies so much based on room temperature, air flow, direct sunlight, how many reeds you insert etc etc. This is why we say approximately because for most people it will last a lot longer but we never want to disappoint people with false claims so we say a modest 10 weeks.
Why do some candles tunnel?
The main reason a candle will “tunnel” will be because it’s a cheap wick being used in it. Here at the Isle of Skye Candle Company, we only use the best quality wicks to make sure this is minimised. We use thick linen wicks that will burn out to the side within a couple of hours, ensuring that if burned as instructed, you will be left with nothing but the metal wick sustainer.
My candle is smoking, what do I do?
If your candles flame is too big or you have some debris in your jar this can cause your candle to smoke. Luckily this has an easy solution. Trim your wick until it's around 1cm tall and remove any debris from the melt pool of wax.
Online Orders
How do I use my discount code?
To apply a promotional code to your basket, simply enter a valid code when at the checkout page and hit redeem. Please note only one promotional code can be used per order.
Can I change or cancel my order?
It’s no problem to cancel or amend your order, just give us a call on 01478 613 649, or send an email to info@skyecandles.co.uk as soon as possible so we can help you to sort it out.
How can I see if my order has been dispatched?
If you log in to your account (beside the checkout page) you can view your order status, amend your address and see your order history.
What are your delivery times?
Please see our Delivery Page for full information regarding delivery times.
My item hasn't arrived yet, what should I do?
If you haven't received your order after the delivery period has ended, please get in touch either by phone on 01478 613 649 or send an email to info@skyecandles.co.uk.
I have received the wrong product, what should I do?
If you have received an incorrect or faulty product, please get in touch either by phone on 01478 613 649 or send an email to info@skyecandles.co.uk as soon as possible.
Is your website secure?
It certainly is, when you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be safe that your order will be placed safely and securely.
