Our aim is to despatch all orders placed before 10am (Monday-Friday) the same day. Orders placed after 10am or at weekends will usually be processed the next working day.

We dispatch all orders within the Royal Mail recommended timeframe. We will always make every effort to deliver your order within the timeframe stated on our website.

Please note that once your order has been dispatched, delivery is outside of our control and we cannot be held responsible for delays or any loss caused by late delivery.

If your order is for a special occasion or you need it by a certain date, please get in touch with us first so we can do everything possible to make sure your products arrive on time.

Standard Delivery is not tracked in detail. The information on the tracking page will not update until delivery has been attempted and will then either confirm delivery or that delivery has been attempted and the parcel is being held at the depot.

We use Royal Mail for all but our biggest online orders, as we believe they provide the best service for our customers.

Our Standard Delivery service is sent via Royal Mail 2nd Class and usually arrives within 2–4 working days, although this can take up to 5 working days during busy periods or around bank holidays.

If your order hasn't arrived within 5 working days of placing your order (10 working days during promotional periods), please email us and we'll let you know the status of your order.

Royal mail will always attempt to deliver your order to the address you provided.

Royal Mail is delivering contactless, but if no one is home to receive the parcel, you may need to collect your order from your nearest Royal Mail Delivery Office or arrange a redelivery. This will prolong the delivery timeframe.

If your order is time-sensitive and the Standard Delivery timeframe doesn't suit you, you can upgrade your shipping to Royal Mail 1st Class.

Your parcel will be dispatched within the same timeframe:

• Orders before 10am: dispatched the same day
  
• Orders after 10am: dispatched the next working day
  

Royal Mail 1st Class delivery takes 1–3 working days.

If products are returned to us as undeliverable, we will contact you.

We can either arrange redelivery or refund the price of the products, minus £5 to cover our postal and administrative costs.

Although we'd love to do free delivery for you too, because of the high cost of shipping we face, unfortunately we need to charge to make things viable.

Rather than have complicated fees, we've set up our postage rates based on the two zones and weight tiers.

Your shipping fee, based on the order destination and weight of the contents, will be displayed at checkout.

Due to Royal Mail's additional charges for shipping to Guernsey, Jersey and the Isle of Man, these areas are not included in our standard shipping options.

Instead, all orders to these locations are dispatched via Parcelforce. Shipping costs are calculated at checkout based on the size and weight of your order.

If your order is for a special occasion or you need it by a certain date, please get in contact with us first so we can do everything possible to make sure your products are with you on time.

Unfortunately, due to the new regulations significantly affecting the cost of deliveries to the EU, we have temporarily suspended this shipping option.

We apologise for any inconvenience this causes. We are monitoring our options and actively looking for a solution, as we truly would like to resume this option as soon as possible.

For all delivery enquiries, please email us at:

info@skyecandles.co.uk

Or call 01478 613 649 - select option 5 for delivery.

Although we'd love to do free delivery for you too, because of the high cost of shipping we face, unfortunately we need to charge to make things viable.

Rather than have complicated fees, we've set up our postage rates based on the two zones and weight tiers.

Your shipping fee, based on the order destination and weight of the contents, will be displayed at checkout.

Due to Royal Mail's additional charges for shipping to Guernsey, Jersey and the Isle of Man, these areas are not included in our standard shipping options.

Instead, all orders to these locations are dispatched via Parcelforce. Shipping costs are calculated at checkout based on the size and weight of your order.

We are aware that each country, and those within the European Union, have their own customs protocols. Post Brexit, this has resulted in some cases of import taxes being applied.

Unfortunately, we cannot specify potential charges, as these are out of our control. With taxation relating to the importation of goods, in many cases the responsibility will be with the recipient.

Please note that EU and international orders are automatically UK tax exempt; no UK taxes have been charged on your order.

The delivery fee we charge is completely separate to this and is only to help cover part of the costs we face for postage fees and packaging. This is entirely separate from customs procedures.

Unfortunately, due to the new regulations significantly affecting the cost of deliveries to the EU, we have temporarily suspended this shipping option.

We apologise for any inconvenience this causes. We are monitoring our options and actively looking for a solution, as we truly would like to resume this option as soon as possible.

Please allow 7–14 working days for international delivery.

For security reasons, we can only ship overseas orders to the cardholder's billing address.

If products are returned to us as undeliverable, or due to collection from customs not being arranged, we shall contact you.

We can either set up redelivery or refund the price of the products, minus the costs to cover our postal and administrative costs.

We appreciate your purchases and will always offer our assistance to try and resolve any situation.

We ship overseas to as many destinations as possible.

The overseas fee is applied to orders shipping anywhere in the world apart from United Kingdom, Austria, Germany, Italy, France, Malta, Ireland, Netherlands and Sweden. These countries have their own, lower delivery cost.

Please note that we are currently not able to ship any orders to Israel, the U.S. nor EU countries that are not listed above.

Further country restrictions may apply to shipping reed diffuser orders.